Motor Systems Customer Support
Phone Support Hours: 8am – 5pm EST
Toll-Free Callers: 1-877-374-2910
Local Callers: 513-576-1725
After Hours Assistance: Leave a message and your call will be returned first thing the following morning. Be assured that Motor Systems gives the highest priority to those callers who have left us an overnight message.
How Do I Request a Repair?
Over the years we have found that the best way to begin the repair process is by having a direct conversation with our customers. You can do this one of two ways:
Call us directly on our Repair Hotline, or
Request assistance via our Online Request Form.
Anyone submitting the online form will be contacted by phone within 2 hours during regular business hours by one of our expert repair technicians.
How Long Does a Repair Take?
The standard Lead Time on all Motor Systems repairs is two weeks from the receipt of your servo drive or servo motor at our repair center.
Expedite Service is available if you have a situation requiring more immediate attention. Most expedited repairs can be completed in 1-2 days, although motor rewinds may require 3-4 days.
An accurate time estimate for your repair will be provided once our technician has had the opportunity to assess your problem over the phone.